Microsoft Platform Managed Services
Operational Support for Microsoft Technology Environments
Organizations rely on Microsoft platforms such as Azure, Microsoft 365, Dynamics 365, and Power Platform to run critical business operations. Maintaining these environments requires continuous monitoring, skilled platform specialists, and structured operational processes.
Gateway Managed Services provides SLA-driven operational support across the Microsoft ecosystem, helping organizations maintain platform stability while simplifying day-to-day operations.
Managed Services Across the Microsoft Ecosystem
Gateway delivers operational support across the Microsoft ecosystem through a unified service framework.
Managed Services Delivery Model
Incident & Request
Issues are addressed through priority-based response and resolution timelines defined by service level agreements (SLAs). Service requests follow structured handling procedures.
Escalation Governance
Recurring incidents are analyzed through root cause analysis, with escalation frameworks that include coordination with Microsoft where required.
Proactive Monitoring
Continuous monitoring helps identify potential issues early and maintain platform availability.
Reporting & Support
Gateway managed services can be aligned with organizational operational requirements through flexible support models.
• Business Hours Support (8×5)
• Extended Coverage (including optional weekend support)
• 24×7 Enterprise Operational Support
• Business Hours Support (8×5)
• Extended Coverage (including optional weekend support)
• 24×7 Enterprise Operational Support
Custom Support Models
Managed service engagements can be tailored to align with specific operational requirements, platform scope, and organizational priorities.
Advantages of Partnering with Us
Unified operational support across Azure, Microsoft 365, Dynamics 365, Power Platform, and Microsoft Security.
SLA-driven service delivery with defined response times and structured escalation processes.
Flexible managed service engagements that scale with platform scope and operational needs.
Microsoft specialists across cloud infrastructure, workplace platforms, business applications, and security.
European presence with offices in the Netherlands, Finland, Sweden, Germany, and Norway.
Service Models
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Environment Assessment
Review of Microsoft tenant, platform services, and operational dependencies. -
Service Transition & Knowledge Transfer
Alignment of support scope, access setup, and operational documentation. -
Monitoring & Operational Setup
Configuration of monitoring, incident workflows, and escalation frameworks. -
Managed Services Go-Live
Full operational support under the Gateway SLA framework.