Industry
Retail
Delivering Technology Solutions for the Retail Multiverse
We deliver digital retail technology solutions across industries with emphasis on Customer Experience and Operational Efficiency.
The Global Rollout of 5G in combination with the widening economic divide, along with increased interest in sustainability and personal health, are drivers behind the retail digital transformation. Artificial Intelligence & Machine Learning Algorithms enable “Personalized Shopping Experience” with the mobile becoming central point of customer-retailer relationship.
Offline businesses attract & engage customers by providing better “in-store” experiences. E-Commerce portals derive customer insights to target customers via Digital Marketing and Social Media channels. Customers expect experiences encompassing “convenient commerce, engaging community and immersive content” while retailers are constantly trying to optimize operations and keep costs low.
Offline businesses attract & engage customers by providing better “in-store” experiences. E-Commerce portals derive customer insights to target customers via Digital Marketing and Social Media channels. Customers expect experiences encompassing “convenient commerce, engaging community and immersive content” while retailers are constantly trying to optimize operations and keep costs low.
Our Offerings Leverage Retailers To:
Enable a mobile-first engagement by designing apps to personalize user experience and engage with customer across multiple points.
Merge and analyse data from multiple sources to build a comprehensive view of customer.
Use predictive analytics to understand and influence consumer behaviour with highly targeted and personalized services.
Build enterprise class application and scalable infrastructure with cloud.
Technology Solutions
Business Transformation
Embracing “New Technologies”, with the main intent of supporting “Omni-channel” experiences
Customer Experience
Analyzing customer data from Physical and Digital touch-points, Use Predictive Analytics & Social Media Engagement Data to drive Customer loyalty
Digitizing Operations
Building Digital Products using agile Platforms & Digital Processes, which enables rapid roll-out of new ideas, innovation and new features. One of the key Quick to realize ROI from the application of automation and AI
Our Achievements
30
of Europe's biggest retailers among 80 internationally leading retail brands have been guided in their digital transformation journey
of Europe's biggest retailers among 80 internationally leading retail brands have been guided in their digital transformation journey
50,000+
products managed using our omni-channel retail solution
products managed using our omni-channel retail solution
2 million
customers and 1 million brands benefited by our retail IT solutions
customers and 1 million brands benefited by our retail IT solutions
50+
customers are managing their retail store with zero downtime with our digital retail solutions
customers are managing their retail store with zero downtime with our digital retail solutions
30%
reduction in overhead cost through mobile application for store owners to track and update current status of inventory in warehouse
reduction in overhead cost through mobile application for store owners to track and update current status of inventory in warehouse
Segments We Serve
Targeted CXO Offerings
Beacon-based targeted promotions and deals, Digital signage and virtual mirror
CMO need for Enhanced In-Store Engagement
Social Media Platforms to gauge customer-interest resulting in intuitive in-store product placement and better Inventory Management
CMO+CIO need for Omni-Channel Services
Personalized Deals and Promotions, Store Locator, Campaigns & Promotions, Targeted Offerings, Loyalty Program
CMO need for Enhanced Mobile App
Data Analysis Platform to understand expectations and target customers through segmented and personalized digital marketing strategy
CMO need for Analytics Solution
Transparent Supply Chain, Protection of Consumer Privacy, Increase Logistical Efficiencies, Payments and e-Commerce
CTO need for Blockchain solutions
Our Capabilities
Our Products & Services
CRM
Microsoft, Open Source, Niche Retail Platforms
Microsoft, Open Source, Niche Retail Platforms
Logistics
DiLX Connect for Customer Management, Booking, Tariff and Track/Trace
DiLX Connect for Customer Management, Booking, Tariff and Track/Trace
Omni-channel Platforms
Web/Mobile App, In-Store Engagement Platform (Intelligent Signage), PIM
Web/Mobile App, In-Store Engagement Platform (Intelligent Signage), PIM
Customer Engagement Platform
LEAP – Profile, Location, Campaign, Promotions, Offers, Loyalty
LEAP – Profile, Location, Campaign, Promotions, Offers, Loyalty
Infrastructure Solutions
Cloud Migration, Integration and Improvement, BlockChain enabled solutions
Cloud Migration, Integration and Improvement, BlockChain enabled solutions
Cognitive Computing Solutions
Chat-bots, Customer Experience tools
Chat-bots, Customer Experience tools
Customer Data Analytics Solutions
IoT, AI & ML
IoT, AI & ML
Marketing Technology Solutions
Marketing Automation, Email and Campaign Management, Analytics
Marketing Automation, Email and Campaign Management, Analytics
Social Media Marketing Services
SEO/ SMM/SEM, customer journey and customer engagement enhancement
SEO/ SMM/SEM, customer journey and customer engagement enhancement
Our Platforms
Success Stories
Insights
Article
How is Digital Transformation Having an Impact on Retail Businesses?
The businesses of today have undergone a metamorphosis due to digital transformation. Also, thanks to this phenomenon, customers and brands have come closer to each other and are able to share their thoughts about each other seamlessly. Out of all the industries that digital transformation has had an impact upon, retail industry turns out to be the most significant one.
Article
Digital Transformation in Retail: Why Are Tech Collaborations Important?
Speak to the innovators, tech enthusiasts, and business owners hailing from different industries and you will hear them speak one word with a lot of fervour and enthusiasm – “Digital Transformation”. Apart from being a buzzword, it has also been a phenomenon which is often defined vaguely with its distorted nuances. However, the simplest way to understand this phenomenon of change is – As and when the technology reshapes itself, all the businesses need to adapt to in order to keep ahead of their competitors.
Article
Disruptions in Retail: Things Every Retailer Must Know!
The past decade has witnessed a tremendous change in the way consumers shop for products. From heading to a brick-and-mortar store, and waiting in long check-out queues, to getting the products delivered to their doorstep, or placing the order online and getting it from a pick-up location, the shoppers have transformed in the most remarkable way.
Article
What Will Be The Future Success Of Fashion Retail In The Digital Age
According to a recent survey by the Nielson market-market research group, the average American spends nearly four hours a day on computers- including mobile devices. Moreover, nearly 25 percent of that time will have been spent on social media. The tremendous influx of retail technology has changed the perception of how consumers purchase during this transitional time.