Innovation comes after performing extensive research to meet clients’ requirements. Our processes involve polishing products that are able to interact with other products or offering an informative experience to users regardless of the location, time and device specifications.
For more than 20 years, Gateway Digital has been inspired by the voice of our 5000+ Customers across more than 30 Countries. Our unique and comprehensive methodology includes: Strategic visioning exercises, Collective research and analysis, Brainstorming for vision and positioning to better meet our dynamic customer expectations, achieve customer-centric business models and derive excellent digitally-driven processes
Our methodology has been engineered by a research team that consists of Market Researchers, Technical Architects, Domain Experts, Customer Experience Architects, Business Visionary.
Exploring The Business
Understanding the business ecosystem Market and competitor analysis
Finding Missing Pieces
SWOT analysis Vision and Positioning
Connecting The Dots
Concept Generation Strategic Analysis
Priorities and Ownership Concept Specification and Concretization Deriving a high-level roadmap
Bringing your vision for an original product to life is frequently one of the biggest hurdles for aspiring entrepreneurs. The product development process can seem almost mysterious, and when you hear the origin stories of other great businesses, the journey to a finished product rarely resembles a straight line.
We believe in a comprehensive security system. We ensure the best in class security right from following GDPR guidelines, data security practices to adhering to strict guidelines at the workplace.
These are three core objectives of our Security Policies:
Confidentiality – Protection of assets and networks from unauthorized users.
Integrity – Ensuring that the modification of assets is handled in a specific and authorized manner.
Availability – Ensuring continuous access to assets and networks by authorized users.
Digital transformation requires the right blend of business acumen, people, and technologies. Our global team of experts are experienced in a multiverse of different technologies. Our service models to assess and deploy the most sought after technologies mentioned below to perfectly fit your business needs:
We believe in constantly pushing our boundaries. Continuous improvement is important because it’s the best way to ensure that we’re doing things in the most efficient, effective, and productive way, every single day of the week, and on every single component that we’re working on.
Improve Incident management (Jira)
Better Ticket Documentation
Review and corrective action on Aging of tickets
Capture Voice of Customer
Identify Improvement areas
Process Changes – Apply Lean
Mandate RCCA comments for closed tickets
Maintain Database and Prioritize ‘Maximum Impact’ RCCA
Cost Reduction YoY with no change in Capacity
Baseline the number of tickets at project kick-off
Re-baseline every end of Qtr.
Incorrect ticket closures
Team will analyze the batch process and look at the opportunity of Process improvements
Reduction of the run time of batch will reduce mainframe utilization
Post Facto Review –OC team can inspect/Review for code changes already moved to further reduce the risk of having bad code in production
Evaluate trend based on Historical Data
Projections start in the second month of the Qtr.
Pool of resources
Monthly meeting on capacity loading
Quarterly meeting for capacity adjustments
Second month of the quarter Load shadow resources
Induct incremental resources