Experience our Continual SLA-Based Product Support and Managed Services and Achieve >98% uptime
Enhance the value of your existing products and ensure constant availability of your solutions from our experience of managing large enterprise solutions globally, including Fortune 500 organizations.
Our expert teams provide you onsite and offshore cost effective product support solutions by adopting a comprehensive support framework to help you achieve ‘Measurable Business Value’ with industry-leading practices.
Our unique approach to long-term product maintenance helps our customers free-up their key internal resources, reduce their Total Cost of Ownership (TCO), and increase their Return on Investments (ROI).
Our services include SLA based issue resolution, feature enhancement, performance optimization, operational efficiency, and automated release management.
Identification and listing of the new value-added features
Moscow analysis and prioritization
Adding new functionality to existing developed features
New releases & version control
Multi-level technical assistance
Cloud deployment and maintenance
Bug identification and fixing
24x7 SLA driven proactive and reactive support
Production environment optimization
Technology and user manuals
System administration checklists
Documentation of codes, design and architecture
Knowledgebase and training material
Context-sensitive help creation
Support & Maintenance Flow
>90% Maintenance based on predictive analysis
25+ Technologies including phased- out technologies, supported by our experts
We believe in a comprehensive security system. We ensure the best in class security right from following GDPR guidelines, data security practices to adhering to strict guidelines at the workplace.
These are three core objectives of our Security Policies:
Confidentiality – Protection of assets and networks from unauthorized users. Integrity – Ensuring that the modification of assets is handled in a specific and authorized manner. Availability – Ensuring continuous access to assets and networks by authorized users.
Digital transformation requires the right blend of business acumen, people, and technologies. Our global team of experts are experienced in a multiverse of different technologies. Our service models to assess and deploy the most sought after technologies mentioned below to perfectly fit your business needs:
We believe in constantly pushing our boundaries. Continuous improvement is important because it’s the best way to ensure that we’re doing things in the most efficient, effective, and productive way, every single day of the week, and on every single component that we’re working on.
Responsiveness (Manage and Measure)
Improve Incident management (Jira)
Better Ticket Documentation
Review and corrective action on Aging of tickets
Capture Voice of Customer
Identify Improvement areas
Process Changes – Apply Lean
Root Cause and Causal Analysis (Improve and Maintain)
Mandate RCCA comments for closed tickets
Maintain Database and Prioritize ‘Maximum Impact’ RCCA
Cost Reduction YoY with no change in Capacity
Support Ticket Reduction (Create Win-Win situation)
Baseline the number of tickets at project kick-off
Re-baseline every end of Qtr.
Incorrect ticket closures
Team will analyze the batch process and look at the opportunity of Process improvements
Reduction of the run time of batch will reduce mainframe utilization
Post Facto Review –OC team can inspect/Review for code changes already moved to further reduce the risk of having bad code in production
Meet Progressive Demand
Evaluate trend based on Historical Data
Projections start in the second month of the Qtr.
Pool of resources
Monthly meeting on capacity loading
Quarterly meeting for capacity adjustments
Second month of the quarter Load shadow resources
Induct incremental resources
We use the following Governance Model to ensure the success of long-term engagements with multiple project streams and large project teams. It improves strategic planning, decision making, reporting practices, and enforces alignment with the overall vision and goal: