Client Overview
The client is one of the leading hospitality groups based in The Netherlands. The company has hotels, restaurants and specializes in providing a diverse range of inspiring and authentic locations in The Netherlands for different kinds of meetings that may be big or small, business or private, multi-day, or per hour.
Business Challenge
The client was having legacy systems which were de-centralized and required a lot of manual intervention to check for the accurate data and process in place. Keeping the challenges in mind, we suggested a multi-property management solution which is integrated into their current systems and provides a single point of information.
Solution Highlights
We developed a complete end-to-end solution for the client. The solution included the following:
- Online Portal (CMS, Mobile Apps, SMM, and SEO): CMS site along with mobile applications and social media mobile integration.
- Online Frontend Reservation Portal: Online portal for meeting and event center bookings for end customers.
- Mid & Back-Office: Backbone system supporting operations such as bookings by staff, system administration, finance, accounting, invoicing and reporting.
Benefits
- Reduced complexity in managing the solution, as it is customized according to the client’s specific requirements
- User-friendly solution with latest technology upgrades
- Entire engagement can be managed from a single location
- The customized solution is implemented with consideration of possible upgrades required in future
- Understanding the local culture and flavor
- Online booking with attractive packages for customers
- Fully integrated financial system of the client
- Centralized online system to manage all the transactions from a single location
- User-friendly room and hotel booking by using drag n drop functionality on the plan board
- Automatic email delivery to customers giving them details of their booking(s)
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