Enterprise Digital Transformation Consulting Services
Carve a Niche with New Generation Digital Transformations
The rapid digitalisation has transformed the way customers interact with businesses. Today, people demand fast-paced processes which deliver higher business values. Elevating the customer experience using cutting-edge technology is the primary focus of digital business transformation.
With diligent strategic development and consulting, digital transformation empowers businesses to advance and inspire. It improves process efficiencies and provides a seamless omnichannel digital end-user experience by creating an ecosystem of innovation to deliver a sustainable competitive advantage to customers.
Digital Transformation, today, is not just limited to technology. It is a holistic shift in processes from grassroots of any organisation to the end-consumer. While all the businesses are aware of the importance of Digital Transformations, what is holding the companies back to go digital?
Digital Transformation Challenges businesses face:
- Employees resistance to change
- Lack of Expertise
- Lack of Overall Digitization Strategy
- Limited Budget
Agile is the golden word for the digital age. If you don't move fast, you can never be any good, because your competitors will get there first! But, the concern for many businesses is that they've already fallen behind. Some even think that they are too late to get started.
"In today's era of volatility, there is no other way but to re-invent. The only sustainable advantage you can have over others is agility, that's it. Because nothing else is sustainable, everything else you create, somebody else will replicate" - Jeff Bezos, Founder, Amazon.
No matter how difficult and exhausting the transformation seems, the results it yields in the long term are worth the efforts. Right from providing you with data-based insights, consolidated process and operations, seamless collaboration across departments, opening doors to globalisation to a new level of transparency; Digital transformation can take your organisation to new heights.
One of the biggest shifts in the consumer base is that today's new age consumer is empowered and is more aware than before. The average customer has more access to data about various products and services. Hence, it's imperative for service providers to fulfil the customers' expectations at the lowest turnaround time possible, and with utmost precision.
"When digital transformation is done right, it's like a caterpillar turning into a butterfly, but when done wrong, all you have is a really fast caterpillar." -George Westerman
In an ideal scenario, digital engineering services should provide real-time visibility into all mission-critical business processes. This holistic visibility will help enterprises leverage the transformational services to predict, simulate, plan, and anticipate future business roadmap. Such an approach enables organisations to provide increased value to customers at significantly lower costs.
Digital Transformation Solutions
A digital engineering company helps organisations to transform their digital capabilities. This shift enables companies to identify opportunities for innovation and stay competitive. With increasing customer expectations, the companies need to identify the gaps in their strategy and invest in the best technologies, offering key insights to drive digital strategy.
Are you stuck with your Digital Transformation?
At Gateway Digital, Technologies, their behaviour and how people interact with them, we have been a witness to it all, for over two decades!
Being digital in the real sense, we enable our customers to transform their business ecosystem into more automated, sustainable, competitive, profitable and customer-centric by leveraging cutting-edge technology solutions. With our digital transformation consulting, backed by extensive experience, we empower companies to adapt to fast-moving and chaotic markets rapidly. This enables us to unravel and transform the 'Digital Spaghetti' challenges that today's organisations endure. Our solutions and technical expertise ensure that digital Journeys are carefully designed and deliver measurable business value for our customers.
From booking your cab to parking your car, everything is just a few taps away on your phone's screen. Be it automotive, or retail, there's not a single sector that could foray into the future without going the digital way.
Digital transformation requires the right blend of business acumen, people, and technologies. Our global team of experts are experienced in a multiverse of different technologies. Our service models to assess and deploy the most sought after technologies mentioned below to perfectly fit your business needs:
We believe in a comprehensive security system. We ensure the best in class security right from following GDPR guidelines, data security practices to adhering to strict guidelines at the workplace.
These are three core objectives of our Security Policies:
Confidentiality – Protection of assets and networks from unauthorized users. Integrity – Ensuring that the modification of assets is handled in a specific and authorized manner. Availability – Ensuring continuous access to assets and networks by authorized users.
We believe in constantly pushing our boundaries. Continuous improvement is important because it’s the best way to ensure that we’re doing things in the most efficient, effective, and productive way, every single day of the week, and on every single component that we’re working on.
Responsiveness (Manage and Measure)
Improve Incident management (Jira)
Better Ticket Documentation
Review and corrective action on Aging of tickets
Capture Voice of Customer
Identify Improvement areas
Process Changes – Apply Lean
Root Cause and Causal Analysis (Improve and Maintain)
Mandate RCCA comments for closed tickets
Maintain Database and Prioritize ‘Maximum Impact’ RCCA
Cost Reduction YoY with no change in Capacity
Support Ticket Reduction (Create Win-Win situation)
Baseline the number of tickets at project kick-off
Re-baseline every end of Qtr.
Incorrect ticket closures
Team will analyze the batch process and look at the opportunity of Process improvements
Reduction of the run time of batch will reduce mainframe utilization
Post Facto Review –OC team can inspect/Review for code changes already moved to further reduce the risk of having bad code in production
Meet Progressive Demand
Evaluate trend based on Historical Data
Projections start in the second month of the Qtr.
Pool of resources
Monthly meeting on capacity loading
Quarterly meeting for capacity adjustments
Second month of the quarter Load shadow resources
Induct incremental resources
We use the following Governance Model to ensure the success of long-term engagements with multiple project streams and large project teams. It improves strategic planning, decision making, reporting practices, and enforces alignment with the overall vision and goal: