The customer is the World’s NVOCC market leader with 300+ offices in 164 countries and has committed to 2 years of strategic partnership with us.
Instigate strategic innovation to develop an enhanced customer centric tracking application to provide real time shipment status; shifting the dynamic from implementer to innovator with a global logistics giant.
End-to-end management from order to status tracking
Conceptualize and developed a web application allowing users to track their shipments and receive automated notifications
Utilized quality engineering framework to automate manual processes
Centralize data availability for shipment tracking
Employed multiple external data sources
Inbound and Outbound data feeds
Provided shipment search and details, real-time shipment tracking, and digital payment options
Local and central database synchronization
Thorough analysis of problems and solution consultation
EDI implementation for outbound messages to customers
Rise in customer satisfaction
Increase in efficiency
Enterprise mobility and information security- a big step in business transformation