Kiosk Based Transport Test Information Application
The client is a leading European automotive company that wanted to implement a kiosk-based application to provide information about the transport test and allow the users to book the test appointments.
High waiting time at peak hours
Waiting at the cashier
79% of customers are dissatisfied with their existing service experience
Dealers are a burden for the service advisors
Customers require 24/7 operations
Application displays details like car model and test expiration date based on the license plate.
Users can search for garages using postcodes, and view the nearby garages the kiosk.
View a garage’s working days and shift timings for appointment booking on the kiosk.
Integration with a garage management system for blocking the appointments.
SMS and email notifications sent to the users at the time of booking.
Payment gateway integration.
Mapping of the digital shopping journey and lead capture
Upsell add-on accessories based on the customer’s requirements
Enhanced customer engagement and greater overall service efficiency
License scanned when walking in to automatically register a customer