The client is a leading hospitality chain that organizes all kinds of events for companies, organizations and private customers from simple meeting for two persons to a company party for a thousand people with the best solution, location and service.
The client did not have a managed workflow for sales, purchase, reservation and payment activities. This led to poor customer management. Also, most customers preferred to carry out the booking and transactions on the web or mobile. Hence, the need was to create an ERP and CRM solution that could benefit both the business as well as customers.
Developed an integrated cloud-based sales ERP solution for e-commerce, CRM, and POS with modules like sales, purchase, product, and time booking modules.
Sales, purchase, and invoice management
Workflow and process management
Reservation application for online reservation
Product Inventory System
Secure payment operations using SEPA compliant requests
Enhanced securities where client requests are signed using X509 Certificates and responses are verified using the same
Tenant-specific customization and centralized knowledge center
Optimized business workflow and profitability
A database with all necessary documents and customer information sorted in one accessible place
Increased customer management process and business ROI
Seamless e-commerce Integration and payment integration