Client Overview
Engagement with largest Norwegian automotive importer and distributer of luxury cars, that connects customers and garages for integrated auto service booking & planning, wanted to develop the service planner solution.
Business Challenge
Solution connecting the customers and garages for integrated auto service booking and planning with future-ready IT infrastructure.
Solution Highlights
Gateway Digital has strategic engagement with Norwegian Customer and are involved in technology enhancement, IT solutions & innovations for their core processes at Head Quarters, Dealerships & Customers. The glimpse of Online Service Planner solution is as follows:
- Collaborative platform for Customers , Call Center and Garage users
- Garage Interface for appointment planning:
- Appointments Booking & Management
- Capacity Planning
- Auto Service Quotation & Suggestion
- Service time & cost management
- Work Order Planning, Processing & Management
- Super Admin manages all the garages and application business logic engine
- Call Centre interface facilitates and Proactive customer care support
- B2C Mobile Application and mobile responsive website for appointment booking
- 24x 7 online service booking engine
- 4 steps appointment booking
- Real-time planner synchronization
- Booking engine API which will be integrated with B2C website for appointment booking
Benefits
- Improved solution capability for accelerated top & bottom line growth
- Increase in efficient planning & capacity management of appointments
- Streamlined business processes with transformation of IT landscape, digitally
- Facilitated proactive customer care support
- Transparency through status updates generated trust and instills confidence
- Bridged gap and saved time for customers and garages
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