The client is a specialized financial technology services company with 12+ Years of delivering digital experiences across channels.
Bot Builder is an integral part of our conversational platform that help banks & brokerages build dynamic microbots and engage customer via Chatbot interfaces.
Most Chatbots in the market are non-platform agnostic. Individually updating BOTs for evolving use cases, products and services are resource consuming. Bank and brokerages have to rely on vendors even for updating minor features in the BOT.
Seamless handover of BOT to Human support and vice- versa
Create internal tickets by integrating with existing CRM systems
View all open queries from customers and escalate or create a ticket for further follow-up
Collect all-new and un-answered queries from customer interactions and train the bot by assigning an existing answer or a new answer
Training Dashboard for the BOT engine
Simple interface for creating new intent, entities and answers for unanswered queries
Email Escalations and portal notifications for incoming open queries
Upload FAQs and build Knowledgebase via a simple interface
Provide contextual support using customer conversation history
Transform your legacy systems to standard APIs
Aggregate information across multiple backend systems
Optimize network payloads for seamless conversations
Real time user management and business workflow updates
Cloud and on-premise deployment
Supports Mobile, Web, SDK and FB messenger
Drag and drop Conversational UI components
AI/NLP from Google, Watson and MSF AI engine
Task-oriented interface and conversational dialogues using AI/NLP