The client is a large regional full service bank, with offices across the United States. Includes an extensive portfolio of value-added solutions for customers, including investment banking, personal trust, capital markets, global treasury management, transaction banking and other services.
With multiple business lines and 500,000 new accounts annually, this regional bank required a high number of full-time employees (FTEs) and temporary staff to handle the workload involved with risk screening. They were also performing ongoing monitoring for over 2 million portfolios, a process resulting in high false-positive rates and a slow decision process. Under pressure from regulators, the bank needed a solution to support different internal groups’ requirements and integrate seamlessly with current transaction monitoring and case management systems.
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