Experience our Constant Application Support and Managed Services to Achieve Maximum Efficiency
Leverage your existing application with our solutions provided by a team of expert’s experience in delivering software solutions globally, including Fortune 500 organizations. Our approach to application maintenance helps customers increase Return on Investment (ROI). Our services include feature enhancement, performance optimization, operational efficiency, data and de-bugging, and automated release management.
Our expert teams provide you onsite and offshore cost effective product support solutions by adopting a comprehensive support framework to help you achieve ‘Measurable Business Value’ with industry-leading practices.
We believe in a comprehensive security system. We ensure the best in class security right from following GDPR guidelines, data security practices to adhering to strict guidelines at the workplace.
These are three core objectives of our Security Policies:
Confidentiality – Protection of assets and networks from unauthorized users. Integrity – Ensuring that the modification of assets is handled in a specific and authorized manner. Availability – Ensuring continuous access to assets and networks by authorized users.
Digital transformation requires the right blend of business acumen, people, and technologies. Our global team of experts are experienced in a multiverse of different technologies. Our service models to assess and deploy the most sought after technologies mentioned below to perfectly fit your business needs:
We believe in constantly pushing our boundaries. Continuous improvement is important because it’s the best way to ensure that we’re doing things in the most efficient, effective, and productive way, every single day of the week, and on every single component that we’re working on.
Responsiveness (Manage and Measure)
Improve Incident management (Jira)
Better Ticket Documentation
Review and corrective action on Aging of tickets
Capture Voice of Customer
Identify Improvement areas
Process Changes – Apply Lean
Root Cause and Causal Analysis (Improve and Maintain)
Mandate RCCA comments for closed tickets
Maintain Database and Prioritize ‘Maximum Impact’ RCCA
Cost Reduction YoY with no change in Capacity
Support Ticket Reduction (Create Win-Win situation)
Baseline the number of tickets at project kick-off
Re-baseline every end of Qtr.
Incorrect ticket closures
Team will analyze the batch process and look at the opportunity of Process improvements
Reduction of the run time of batch will reduce mainframe utilization
Post Facto Review –OC team can inspect/Review for code changes already moved to further reduce the risk of having bad code in production
Meet Progressive Demand
Evaluate trend based on Historical Data
Projections start in the second month of the Qtr.
Pool of resources
Monthly meeting on capacity loading
Quarterly meeting for capacity adjustments
Second month of the quarter Load shadow resources
Induct incremental resources
We use the following Governance Model to ensure the success of long-term engagements with multiple project streams and large project teams. It improves strategic planning, decision making, reporting practices, and enforces alignment with the overall vision and goal: