As financial services grow more complex — think information delivery to tellers or brokers, call centres, web sites and mobile phones while checking available balances, confirming the identity and tapping silos of data to build a better customer experience — firms are automating quality assurance (QA) to keep up.
“It’s hard to scale up manual exploratory testing,” said Antony Edwards, COO of Eggplant, which provides automated testing tools. “It’s hard to find good testers and they can’t keep up with DevOps. We need to find a way to combine the strength of exploratory testing with automation — a way to combine manual testing, which is smart but slow and expensive, and automated which is fast but stupid.”
Firms need customer-centred testing, he added. “The goal is a great user experience at speed.”
Pyramid Solutions, an Eggplant partner, did a survey of executives — 70% internal IT and 30% ISVs, to see where they were in automating QA. One surprise is that people with QA in their title didn’t necessarily do QA.