The client is one of the leading Automotive service providers in The Netherlands in the independent Garage Industry serving for more than 25 years. In addition to maintenance and repair, they provide reliable MOT inspections, air conditioning service, battery service and other major/minor services. The client is also owning the largest car and bike showroom in The Netherlands.
Being a Product Engineering firm, the client wanted to partner with Gateway for Enterprise Transformation by engineering a smart and innovative B2C product for its end-customers.
Develop a solution to help their customers in finding the nearby garages.
In addition to the smart search of nearby garages, the solution should also display parts information and On-time service options/detail of their garage.
The aim was to enhance the customer experience and simplify the after-sales service process.
Customer can check the availability of parts with respective pricing options from multiple vendor’s APIs
Quick and efficient searching option for nearby car servicing services
Intuitive alerts for predictive maintenance or servicing of the vehicle
Provides approximate vehicle servicing/repairing estimates based on customer inputs
Tips for servicing/purchasing vehicle
Separate panel for admin to manage all the garages details, part info and service details
Chatbot support to customers
Save time and efforts in finding nearby garage when a vehicle breaks down in the middle of the road
With the help of Chatbot, the customer receives a response immediately. Hence, quick Customer Support.
24*7 support by the bot
Improved Customer Service
Increased Customer Engagement
Quick & efficient search
Instant Customer Support
Proactive Customer Interaction
Monitoring customers Data & recommends parts and services accordingly