Client Overview
The client is a real estate development and consulting company based in the Middle East. The company specializes in developing shopping malls, retail spaces, hotels and resorts, commercial properties, and entertainment plaza. They operate internationally providing property management services with six business segments and 60 active companies.
Business Challenge
The client wanted to develop a digital platform that manages the state of the art mall tenants services experience for one of the world’s most valuable and admired real estate development companies. With proven competencies in property, shopping malls, retail and hospitality, and leisure.
Solution Highlights
The platform brings agility, mobility and social enterprise that helps to connect stores and tenants together. The solution can manage all operations of a mall from collaborating with tenants easily, contract management and invoicing to accounting integration.
- It will help keep track over the application progress, and all tenant services logs are managed within the application
- The platform keeps track over tenant and mall management communication and service request/enquiry log
- Custom dashboard and reports helps in forecasting, efficient reporting with drilled down filter options
- Malls management facilitates to upload latest content on the portal
- Application facilitates Malls Management to inform/update all/specific tenants with required content
- Efficient user and role management allows application to restrict user permission over application
- Various mall-based modules: CMS, User Management, Role Management, Circular & Notices, News, Event, Calendar, Fit-out Request, Tenant Variation Request, Major Work Permit, Minor Work Permit, General Work Permit
Benefits
- Tenant and proprietor developed relationships with an understanding of the needs for each other
- Staying connected with your tenant is easy using the solution
- Increased tenant and customer satisfaction
- Eliminated manual work, saved time and costs, and elevated ROI
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