Client Overview
The client is a specialized financial technology services company with 12+ Years of delivering digital experiences across channels.
Business Challenge
Bot Builder is an integral part of our conversational platform that help banks & brokerages build dynamic microbots and engage customer via Chatbot interfaces.
Most Chatbots in the market are non-platform agnostic. Individually updating BOTs for evolving use cases, products and services are resource consuming. Bank and brokerages have to rely on vendors even for updating minor features in the BOT.
Solution Highlights
- Seamless handover of BOT to Human support and vice- versa
- Create internal tickets by integrating with existing CRM systems
- View all open queries from customers and escalate or create a ticket for further follow-up
- Collect all-new and un-answered queries from customer interactions and train the bot by assigning an existing answer or a new answer
- Training Dashboard for the BOT engine
- Simple interface for creating new intent, entities and answers for unanswered queries
- Email Escalations and portal notifications for incoming open queries
- Upload FAQs and build Knowledgebase via a simple interface
- Provide contextual support using customer conversation history
Benefits
- Transform your legacy systems to standard APIs
- Aggregate information across multiple backend systems
- Optimize network payloads for seamless conversations
- Real time user management and business workflow updates
- Cloud and on-premise deployment
- Supports Mobile, Web, SDK and FB messenger
- Drag and drop Conversational UI components
- AI/NLP from Google, Watson and MSF AI engine
- Task-oriented interface and conversational dialogues using AI/NLP
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